Howdens Reviews
As the creators of more than six million kitchens, we have many happy customers who have made their ideas a reality with us and have shared a Howdens' review via Trustpilot to tell others how they rate our products and services. From extensive choice, expert design, and local stock, read our customer reviews to discover what it's like to buy from Howdens, whether you are in the trade or a homeowner looking to update your property with our products.
Kitchen specialists since 1995
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today
Great staff here...
I popped into my local branch to see if they had what I was needing (just a small thing). As I walked in I got a hello from the staff, Kyle came over and asked how my family were (nice touch and appreciated). Told him what I needed and he grabbed it. Spot on service, fantastic and friendly staff and top quality goods.
David Wardle
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today
We were delighted with our purchase…
We were delighted with our purchase from Howdens. The item was in stock and allowed the Carpenter to fit it, just before a weekend family party.
Steve Clarke
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today
Excellent service
Excellent service, helpful staff
Michael Arkle
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today
Everything I went for was promt service…
Everything I went for was promt service excellent
Customer
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today
Howdens Dorchester - Verity
After visiting multiple companies about a new kitchen we settled with Howdens. Their designer Verity was really easy going, confident, quirky and straight talking. She talked us through the whole process, challenged our ideas, made suggestions and ultimately made sure that the kitchen was about practicality as well as aesthetics. Thanks Verity.
Mason Bonner
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today
Loudwater branch
Loudwater branch, great staff and team. Always first choice, Bobby
customer
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today
Very helpful and accommodating
Very helpful and accommodating . Couldn’t have asked for better support
Patricia
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today
Excellent Store and service
I am a regular customer of Howdens and I can honestly say out of all the stores I have been in, this is without doubt the most helpful, knowledgeable and friendly. Nothing is too much trouble. They go that extra mile to make sure everything is perfect. I recommended this store to all my customers
simonMcHale
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today
kitchen
joe was very helpful hassle free 👍 all the staff 5 stars
NEW BUILD WINDOWS DIRECT LTD
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today
Shysters. AVOID AVOID AVOID AVOID
Ok so the kitchen itself now looks great and the staff behind the Trade counter were good as gold. Now let me explain why I give them 1 star and any non-tradesperson beware. 1.) Howdens 'trade only' policy. My fitter never stepped foot in Howdens with regards to the choice of kitchen, arranging the survey and design nor returning and collecting incorrect items. This however didnt stop Howdens giving me my quote and subsequantly charging me the lions share of £7000 and then booking it out to my fitter at a far reduced cost allowing him to basically steal £1300 of my money, not to mention the fact that i'd paid 20% VAT on a kitchen that was booked out at far less cost to the fitter and thus less VAT which the builder will claim back on his tax return next year. Something very fishy about that and I will be asking the question to HMRC and taking legal advice. 2. The Irish chap (no names allowed) that carried out the survey neglected to measure the floor to ceiling height thus causing major problems during the fitting and of course additional cost. He was also conspicuous in his absence when I wanted to raise these matters and also ignored my request for him to come and double check his measurements before the install began. Needless to say no floor to ceiling height being 1 problem and the breakfast bar section being more than 100mm incorrect being a 2nd. 2 issues with measurements being incorrect may seem trivial, but believe me they are not. 3. Never been given a receipt for the several thousands of pounds he happily took from my bank account and still after requesting again its nowhere to be seen. Go to Magnet/Wrens etc that way you wont be ripped off knowingly by your fitter with Howdens being happily complicit and ultimately at blame for the process. I personally wouldnt buy/authorise a single thing from them ever again for works being carried out on my property, absolute shysters......UPDATE 15/12/2025 Recieved a lazy bog standard our terms and conditions blah blah from the seemingly oblivious manager at Greenford. He seems to be having a huge amount of difficulty understanding that I and I alone contacted Howdens, dealt with his designer agreed the plan and everything else NOT MY B***DY FITTER! The fitter never had a single thing to do with the purchase or design he was a completely different aspect of the saga. I paid using a debit card to your designer and therefore Howdens the price of the kitchen and in the eyes of the law that makes me, yes ME yoir customer in this transaction. He never stepped foot in your branch or discussed MY kitchen with any member of your staff at all not even once nada nil zero. He fitted the B***DY thing as thats what I EMPLOYED HIM TO DO! So just because your terms blah blah state blah blah they mean nothing when you did actually allow a member of the public to purchase a kitchen, ME. It doesnt give you the right to steal peoples money and pay it into somebodys trade account so as you and them can have a jolly up at my expense. Anyway ive now emailed the CEO lets see if he has any ability to be able to work out that MY FITTER didnt purchase the kitchen It was I, ME , MOI. Anyway chargeback to the card coming and a lawsuit where i'll be seeking coats and damages now too.
Barry Browne
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today
Very fast and efficient went into the…
Very fast and efficient went into the depot left with a design and quote and delivered on time a couple of days later
MR NEIL STURGEON
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today
Great company
Fantastic, attentive staff! Good quality products easy to assemble
Gemini Landscapes Ltd
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today
A BIG Thank You to all at Howdens, James Street, York branch.All at Howdens, James Steert York are
Had a lovely kitchen planner Jade, who designed me a stunning kitchen, considering the space I had for a new kitchen was awkward and needed to flow. I had several meetings with Jade to tweak the design and she also can back to my home a second time, so we could double check a few things once changes were incorporated. She gave great advice and was very patient with me, as I was keen to get it right. During the fitting stage I had to go back a number of times to purchase further items or make exchanges and all the staff including the delivery men were all great, super friendly, polite and very helpful. The process c an be stressful and they are a really good, cohesive team at the James Street, York branch, and I am just super delighted with the end result. Thank you to all at Howdens, James Street for bringing my dream kitchen to life!!!
Dr Rachel Adamson
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today
Extremely poor customer service in Cirencester
I am really appalled by the lack of customer service at Howdens Cirencester. I bought a kitchen from them last year - I received a note through the post that the tumble drier has a mechanical fault and I should stop using it immediately. I have now been waiting for almost 5 weeks for an engineer to come out and fix it, or for Howdens to replace it. They keep fobbing me off and I have finally emailed them an official complaint. There was a 3-year warranty on the drier and they are not honouring their responsibilities here.
Rachel W
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today
Helpful staff and quick service
Helpful staff and quick service
DJH
