Howdens - Woodford Green

29 days ago

Nightmare experience

Nightmare experience, kitchen still in shambles after two weeks and a half. I ordered a small, very simple kitchen and Howdens Woodford somehow managed to botch the planning. Due to an error in their planning, after two weeks and a half the kitchen is still not completed and the support/refund they offered ranges from non existent to laughable. They also forgot to supply a very important inner shelf and they aren’t answering my e-mails anymore, thinking that ignoring me will magically make their issue disappear. The worst aspect is their customer care from the store: they lack any kind of accountability and keep on gaslighting and blaming me for their poor job. Truly a textbook of what not to do with customer service. This nightmare brought so much stress on my household. I highly advise not to use this company because they clearly think poorly of their customers.

Raffaella

2 months ago

Friendly and helpful staff

Friendly and helpful staff, good quality product and great offers! Always offering cups of tea and coffee whilst you wait!

Imran D

4 months ago

Excellent service from Woodford Green…

Excellent service from Woodford Green branch.Very helpful and friendly staff.

Anwar

5 months ago

Great service

Great service, really responsive and thank you Ansaar for being really enthusiastic, patient and professional through our various designs (and redesigns) of our new kitchen. Offered really valuable advice and input.

JH

5 months ago

Howdens Woodford Green - great, & Ansaar - outstanding!

We first made enquiries at Howdens Woodford Green in November 2023. Little did we know that our kitchen project would still be finishing off a year later in November 2024! This was not in anyway connected with Howdens, who from first contact with the branch have been incredibly efficient and helpful. Our kitchen designer Ansaar has been nothing short of marvellous, and was our go-to for advice and assistance whenever we needed it. What a star he was! Very pleased with the standard of the kitchen itself aswell. All in all, we're very satsfied customers.

Gill D

6 months ago

Brilliant!

Very, very happy customer! Ansaar designed the kitchen with professionalism and flair, and also helped the customer (who doesn't buy new kitchens very often) with various options, plans and amendments during the preparation phase. Prior to buying from Howdens, did a bit of looking at other brands: in terms of build quality, Howdens seems streets ahead. Would highly recommend Howdens in general, and Howdens Woodford Green in particular. With many thanks to Ansaar and colleagues.

customer

9 months ago

From beginning to end our experience…

From beginning to end our experience with our new kitchen has been excellent. The people at South Woodford Howden’s, from Albert to the rest of the staff, have been patient, helpful and always offered no pressure advice. The best bit was the little things they did after we had already bought and installed the kitchen. No quibble replacement of items that we weren’t 100% happy with and always with a smile and with grace. The kitchen looked lovely and ended up being a lot cheaper than the comparative competitors. Thank you Howden’s.

Phillip Cooper

9 months ago

Woodford branch have a really good…

Woodford branch have a really good customer services namely Albert

STAR PROPERTY SERVICES LTD

a year ago

Staff are well informed and helpful

Staff are well informed and helpful

Jac

a year ago

Great Experience

I am really pleased with my new kitchen. Ansaar the kitchen designer made the whole process smooth and stress free from start to finish. He planned everything exactly as I asked, paying attention to fine details of my requirements. When I made two last minute changes, he adapted the order easily and quickly. Everything was delivered on time on the agreed date and I was kept updated throughout. Thank you Ansaar and thank you Howdens for a lovely kitchen.

Customer

a year ago

Excellent customer service

Outstanding service, from beginning to end, from Ansaar at the Woodford branch of Howdens. From the kitchen design, to the advice on the final selections, Ansaar's help and attention to detail was excellent. I would definitely recommend. Thanks Ansaar.

Narinder Sharma

a year ago

far from cheap.

far from cheap.. honestly they have gone from reasonable to exspensive shame about the service as well....

customer

a year ago

Great Experience!

I recently purchased a kitchen from Howdens and I am extremely satisfied with my experience. From the moment I stepped into their showroom, I was greeted warmly by their knowledgeable staff who guided me through the entire process. Michael in particular has been a true assett in getting our project competed on time and within budget. The range of kitchen options available at Howdens was impressive, and I was able to find the perfect design that suited my style. Howdens were incredibly helpful in assisting me with the design and layout of my kitchen namely Nicole. She listened attentively to my ideas and provided valuable suggestions and recommendations. The quality of the kitchen products I purchased from Howdens exceeds my expectations. The materials used are sturdy, durable, and built to last. I would have no hesitation in recommending the Woodford Green branch and will certainly be dealing with them again in the future. Thanks to everyone involved!

Tracey Cannell

a year ago

Give Albert a raise, period

Really great team, very friendly and welcoming for non-experts. Albert in particular is stellar; extremely patient and helpful with us as we had a number of structural challenges to balance when designing the kitchen.

Tash Samrai

a year ago

Great design service and plans

Updated Review; Ansaar was great - really helpful and thorough with our small kitchen redesign. Happy with the look so far, can't wait to see the finished kitchen.

SHILPI JAIN