Howdens - West Worthing

23 days ago

Absolutely appalled by their attitude

Absolutely appalled by their attitude. In January 2024 we spent over £15,000 with Howdens on a new kitchen along with appliances. This included a tumble dryer costing over £500, supplied by Lamona, Howdens exclusive own -label in-house brand which they recommend . Several months ago we received a recall notice from Lamona saying that the tumble dryer had a serious fault which could mean it could catch fire when used so it should only be used with supervision until they sent an engineer to rectify the problem. An engineer came within a few weeks and said he had fixed the problem. Of course, after that we thought everything was OK. On the 3rd of August this year we received another notification from Lamona staying that the previous fault had not been rectified properly and there was still a risk that the tumble dryer could catch fire when used so we should not use the machine at all. They supplied a helpline number which we have tried repeatedly with no success. We have not heard from them since and it is now 29 August. Yesterday, 28.08.2025, I went into the Howdens branch at West Worthing, which supplied the kitchen and appliances to us, and they said they couldn't do anything for us and had had no guidance from head office as to how to help people affected by this problem. Of course we are very unhappy and annoyed about this, we have not been able to use our tumble dryer for nearly a month now and there seems no likelihood of a swift resolution to the problem. Howdens are a big company and could surely afford to replace all the tumble dryers with safely functioning ones? Or at least refund us? The senior management do not seem concerned that people now have dangerous equipment in their houses - I cannot believe how they are getting away with this! We have contacted Which and are looking into possible legal avenues but of course companies know that that entails possible high legal costs so dissatisfied customers are discouraged from taking this route. In future I will be avoiding using this company at all costs!

Nigel Crossan

2 months ago

Really happy with the whole process…

Really happy with the whole process from design to completion. Deborah was always available and very knowledgeable. it was quick and easy to change bits during the build process. Overall really happy we chose Howdens

Tim Rozario

2 months ago

Really pleased rang up had all items…

Really pleased rang up had all items wanted in stock collected same day very professional

Stuart Hall P & D

3 months ago

I’ve used west Worthing Howdens a…

I’ve used west Worthing Howdens a number of times and have always found Jordan and his team very helpful and knowledgeable. The kitchens and fitted bedrooms are great quality, I would highly recommend them.

Karen Beverley

4 months ago

Tristan at Howdens West Worthing

I popped in to howdens at West Worthing Looking to talk to someone about getting my kitchen re done. Tristan gave me a break down of the process, arranged to come and meet me at my home and discuss things further. Tristan turned up on time, was very professional, knowledgable and friendly. And I had a mock up of my new kitchen by the end of the week! I look forward to finalising my kitchen with Tristan next week!

Melissa Larocque

4 months ago

West Worthing depot served br Tristan…

West Worthing depot served br Tristan very very professional service and recommended things we hadn't thought of very very happy

Ray

5 months ago

£180 doors should be delivered with…

£180 doors should be delivered with correct amount of packaging, I had to get door replacement twice as they would always turn up with a scratch, a bump a stain, you name it. Also returns can't be easily processed in any branches. It has to be the branch you bought from. Also, branch staff professionalism is quite variable. Branches: West worthing, Rustington. Also, online customer portal is clunky in terms of basket/project management, accounting processes/documents. There is always a 24 hours delay between branch transactions and portal update. Finally, door sizes are referenced on the website in empirial measurements and no metric measurements (Brexit backlash?).

Eric

6 months ago

All good staff excellent

All good staff excellent

Steve

8 months ago

Amazing staff all ways happy to help

Amazing staff all ways happy to help

VILLAGE HOME SOLUTIONS

9 months ago

Well deserved 5 stars on all counts

The staff at the Goring Branch are always very courteous and helpful and nothing is too much trouble. Goods received are always of the highest quality and delivery arrangements are always on time - No more to be said - 5 stars all round.

Mrs. jacqui hollingdale

a year ago

The branch I used was very helpful

The branch I used was very helpful

Mike STANBRIDGE

a year ago

Can’t trust the counter staff

Booked a handle out. As I put it in the car realised it was the wrong one. Immediately returned it and booked another. The guy assured me he would credit the first one, but what a surprise I’ve had an invoice for both. Have emailed twice in the last week and not had a reply. Won’t be going to the West Worthing branch ever again. Need to make a formal complaint as no doubt he hoped I wouldn’t notice and would have had the handle away!!

ADJ PROPERTIES

a year ago

Great kitchens!

Great kitchens!

Anthony Cook

a year ago

A very friendly and accommodating…

A very friendly and accommodating branch. The staff are great. I would thoroughly recommend HOWDENS , West Durrington.

Michael

a year ago

Great service from West Worthing Howdens

Popped in to have a look at some wardrobe doors and was served by Max. While pricing everything up I noticed an offer on flooring and decided to take some of flooring but needed more packs. Max and Jordan then helped me source the other packs I required from two other depots, which was great. West Worthing branch are extremely helpful, knowledgeable and efficient. Highly recommended. Thank you very much!

Matthew Tupper