Howdens - Tyne Tunnel

18 days ago

Not there to help if anything goes wrong with fitting

Used Howdens to design and supply our Utility Room. Initial appointment was great and design was good. Relatively competitive on price but you'll find cheaper alternatives. We found once we'd paid for kitchen the service and responsiveness dropped off a bit. We ended up having to chase our contact on additional products we needed (sink and tap) which weren't sorted at time of initial order. We used one of their approved fitters on the designers recommendation. Sadly, the fitter went out of business half way through the job and we're now left trying to find a plumber, and kitchen fitter to finish it off, leaving us out of pocket and time. Proving very difficult to find someone to finish off someone else's work. Howden's have been virtually no use at all, short of sending us a list of other fitters and do not seem to care that their recommendation has put us in this position. They're leaning on the "we're supply only and the fitter isn't employed by us" - worth knowing that they will bear no reaponsibility on the fitting or any problems you might incur, even in desperate situations (pregnant wife and trying to sell the house). Interestingly we had a similar issue 2 years ago with one of their rival firms (also supply only) who rectified the issue at their cost, immediately. Will not use again and wouldn't recommend based on above

Daryl Clarke

2 months ago

Bought a few replacement kitchen doors

Bought a few replacement kitchen doors. Lady at counter very helpful and knowledgeable. Got an estimate straight away, and staff loaded them into car no problem. Cheers

MDM Painting and decorating

4 months ago

Good service

Good service. Respectful, helpful & knowledgeable staff. Products always available in branch or staff will locate them locally at another branch for you

LES ADAMS PROPERTY REPAIRS

6 months ago

Very friendly and helpful staff…

Very friendly and helpful staff nothings a bother.

Mrs Hadfield

7 months ago

Amazing service

Amazing service, first rate knowledge and advice. Perfect product

David

8 months ago

I opened my howdens account I visited…

I opened my howdens account I visited the branch everyone there were so helpful and polite great team

Dave Webster

11 months ago

The team at Tyne tunnel are always on…

The team at Tyne tunnel are always on it when you need them , great service with a smile !! from the lads in warehouse to the gobby one on the phone . Top notch and very easy to work with.

M J M RESIDENTIAL PROPERTY MAINTANA

a year ago

Very helpful and friendly

Very helpful and friendly, great service. Thank you Lauren & Kath

NEXTBUY LTD

a year ago

Great price and customer service.

Great price and customer service.

Mrs Linda Carr

a year ago

Great staff

Fantastically helpful staff , great at problem solving

Maurice Ede

a year ago

Sound

Amazing experience with out a shadow of a doubt the best customer care you could ever wish for I highly recommend to any other wise human to walk this earth. Sam is clearly best on the team, and for those that want the job done don't call her Kelly.

RUSSELL SLATER

a year ago

5 star

Staf we're very knowledgeable and went out of their weird to help

MR ROBERT MCGEE

a year ago

Great staff

Great staff

darren dunn

a year ago

Excellent service as usual

Excellent service as usual

Ian Reeve

a year ago

Good service .

Good service and advice if you need it.

brian tinn