Howdens - Stourbridge

19 days ago

Been using howdens in Stourbridge for…

Been using howdens in Stourbridge for years great service Scott and John on the front desk are excellent always offer great advice and get everything order on time for the job to run smoothly couldn’t recommend this branch enough

Adam Wollacott

21 days ago

Been using Howdens stourbridge for…

Been using Howdens stourbridge for years, fantastic depot, service and experienced staff.

Mark Burton-pye

a month ago

Great Service

I've used this branch to order doors over the last few months. Scott on the trade counter has been excellent. He made sure the doors were ordered in, in some cases from another branch, so there was no delay. Top-class service; which isn't always the case on trade counters. The prices were very competitive. Will definitely use Howdens for more doors.

George

a month ago

Superb service from Sheila at Stourbridge

I contacted Sheila after previously being dissatisfied with a response re the quality of my Mom’s kitchens units. Sheila took the time to listen and understand what was wrong . She went to great lengths to resolve my complaint and I am now happy with the outcome .

Caroline Marsden

2 months ago

This is my 3rd kitchen this year from…

This is my 3rd kitchen this year from Howdens, firstly the product is excellent but almost more importantly the customer service is exceptional from Adele in the design studio to Helen, Chloe and Scott on customer services I could not fault them. I used a fitted recommended by them this time Joe Osborne who is first rate! Will most certainly be using Howdens again in the future and would highly recommend both the product and the service.

Jack Mondon

3 months ago

Disaster

Disaster. Incomplete deliveries with no prior communication. Warped doors. Damaged cabinets. Missing and insufficient parts No response to put things right.

Chris Lansbury

4 months ago

Two kitchens

During the past month I’ve purchased two kitchen through Adele at the Stourbridge branch. She was extremely accommodating with my elderly parents for which I’m very grateful, they ordered replacement doors and worktops. I ordered a replacement kitchen. I changed the design and colour several times but, nothing was to much trouble for her. Five stars ⭐️ for the service I’ve received thank you Adele

Jack Mondon

5 months ago

They aren’t built to last

They aren’t built to last ! They look lovely in the showroom but 2 years later, despite being a one person household, my mom, an85 year old lady , the paint has lifted and the wood on the shaker is distorted. After complaining and providing photos, a response has been given that says damage has been caused by ‘excess moisture’ and blamed her cleaning , even without visiting or inspection. I have been moved from being disappointed to being disgusted. Would never recommend!!

Caroline Marsden

5 months ago

In safe hands with Howdens

Great commination from beginning to end. From initial contact to after care the staff are very willing to help. The product is very good too.

Holly Cartwright

5 months ago

Sheila deputy manager Howdens .

We had a problem with a kitchen appliance , took the problem to Sheila deputy manager in Howdens. She took the trouble to sort our problem out with a good result, she was professional and very helpful.

Sylvia

7 months ago

Still waiting for delivery.

Workmen been sat here all day. Still waiting for delivery. Can’t tell us where the delivery men are and informed items missing. I hope this isn’t an indication of what the actual product will be like.

Christine Capewell

7 months ago

Very pleasant staff at the Rowley Regis…

Very pleasant staff at the Rowley Regis branch . Items sorted out quickly no issues Really helpful …

Kevin Price

7 months ago

A real diamond.

The manager Hayley in Stourbridge is absolute diamond. Hayley sorted out my kitchen quote to bring it into budget after other suppliers let me down. Thank you Hayley.

David Blundell

8 months ago

Well organised

I visit Howdens (Stourbridge) a lot and other branches at times. All staff that I deal with are knowledgeable and helpful. I have to mention Scott at Stourbridge who seems to have most of the product codes in his head? No negatives to comment on.

paul

8 months ago

Good service thanks

Good service thanks

SEERAT RAZA