Howdens - Stourbridge

12 days ago

Easy to order and helpful.

Easy to order and helpful.

Mark Spooner

22 days ago

I ordered my kitchen from Howdens…

I ordered my kitchen from Howdens Stourbridge, I was recommended a fitter who never even turned up, not a good start! The kitchen was delivered and once it was in the process of being fitted it became apparent that stuff was missing, damaged and some of it wasn't even my order!! Over the course of many weeks I had to go there possibly fifteen times to sort out these problems. I spoke to the two best blokes over these visits on the front desk John and Dean, they helped me every time, they replaced damaged items, ordered missing items gave me advice etc. The thing that really impressed me was that they never doubted my word, never questioned me but instead just helped me. It would be really good if this was drawn to the attention of the store manager and he recognises how good they are with customers, for me they went above and beyond, both knowledgeable and professional and a great attitude to customers. I have given a five star review only because of these two....thank you John and Dean

Grant

23 days ago

Extremely happy with service.

We can't praise our kitchen designer/organiser enough, Faith was really thorough, helpful, professional and enthusiastic throughout the whole process, she also organised the t.v wall and utility and we are shortly going back for bedroom wardrobes and office furniture. Very happy with the service.

Rob

28 days ago

Great friendly staff and great customer…

Great friendly staff and great customer service 👍

kerry taylor

a month ago

Fantastic team

The team at Howden were polite, friendly & professional,

Mandy Priest

a month ago

Missing items and poor service

Poor service, had to make numerous phone calls and personal visits to get the correct equipment required due to poor design and measurements. Dealt with at least 5 separate people in the office for my job. They tried to blame it on my fitter. Had a huge gap at the end of the units, granted they gave me a “free” panel to fill it. Plus some sink pipes worth £50 after I asked for them. Guy on the front desk was really helpful but could not do much without a mangers approval. Will not use them again

kirpal mandair

2 months ago

Been using howdens in Stourbridge for…

Been using howdens in Stourbridge for years great service Scott and John on the front desk are excellent always offer great advice and get everything order on time for the job to run smoothly couldn’t recommend this branch enough

Adam Wollacott

2 months ago

Been using Howdens stourbridge for…

Been using Howdens stourbridge for years, fantastic depot, service and experienced staff.

Mark Burton-pye

3 months ago

Great Service

I've used this branch to order doors over the last few months. Scott on the trade counter has been excellent. He made sure the doors were ordered in, in some cases from another branch, so there was no delay. Top-class service; which isn't always the case on trade counters. The prices were very competitive. Will definitely use Howdens for more doors.

George

3 months ago

Superb service from Sheila at Stourbridge

I contacted Sheila after previously being dissatisfied with a response re the quality of my Mom’s kitchens units. Sheila took the time to listen and understand what was wrong . She went to great lengths to resolve my complaint and I am now happy with the outcome .

Caroline Marsden

3 months ago

This is my 3rd kitchen this year from…

This is my 3rd kitchen this year from Howdens, firstly the product is excellent but almost more importantly the customer service is exceptional from Adele in the design studio to Helen, Chloe and Scott on customer services I could not fault them. I used a fitted recommended by them this time Joe Osborne who is first rate! Will most certainly be using Howdens again in the future and would highly recommend both the product and the service.

Jack Mondon

5 months ago

Disaster

Disaster. Incomplete deliveries with no prior communication. Warped doors. Damaged cabinets. Missing and insufficient parts No response to put things right.

Chris Lansbury

6 months ago

Two kitchens

During the past month I’ve purchased two kitchen through Adele at the Stourbridge branch. She was extremely accommodating with my elderly parents for which I’m very grateful, they ordered replacement doors and worktops. I ordered a replacement kitchen. I changed the design and colour several times but, nothing was to much trouble for her. Five stars ⭐️ for the service I’ve received thank you Adele

Jack Mondon

6 months ago

They aren’t built to last

They aren’t built to last ! They look lovely in the showroom but 2 years later, despite being a one person household, my mom, an85 year old lady , the paint has lifted and the wood on the shaker is distorted. After complaining and providing photos, a response has been given that says damage has been caused by ‘excess moisture’ and blamed her cleaning , even without visiting or inspection. I have been moved from being disappointed to being disgusted. Would never recommend!!

Caroline Marsden

7 months ago

In safe hands with Howdens

Great commination from beginning to end. From initial contact to after care the staff are very willing to help. The product is very good too.

Holly Cartwright