Howdens - Stoke-on-Trent

14 days ago

Very helpful

Very helpful

John Burgess

2 months ago

Really good

Always found them really good, to be fair. Pretty decent when it comes to advice, you know they know their stuff. You always get a warm welcome from the guys in the front desk and the office staff check up on how you’re doing and the like. Products are all good quality and they’ll always help out where they can. Top notch.

Matt Atkins

2 months ago

Uninterested Designer

This year I have helped an elderly relative with the insurance claim after a fire. The main contractor allocated the kitchen re-fit to Howdens, Cobridge. (Local to him, not us, but this is understandable.) I attended the house with my relative to meet Beth, our designer. We indicated that the new kitchen should be a copy of the old. As she measured up, she indicated various pages in the brochure for us to select work-tops, handles etc. To my surprise she made little conversation and offered no suggestions. We could view samples half a mile up the road at our local branch. We did so, but the staff had little interest as presumably we were not "their job". Eventually the plans arrived. As an experienced computer user it took me a few minutes to extract the .pdf. Why not just attach the plans as a regular .pdf like everybody else? We quickly identified three areas that needed correcting and I emailed Beth. She sent fresh plans which partly corrected some issues, but other items had been altered for no apparent reason. This happened again ... and again. I sent 3D drawings and explained what we wanted, but to no avail. If she had been working directly for me, I would have terminated the job and gone elsewhere. However the main contractor was on a schedule so I suggested a meet with Beth. She said this would be at her branch in Cobridge. This was an unfamiliar area to me, the day after it had snowed and clearly not a journey I could undertake with an poorly elderly relative. So my wife and I went. We stood in the display area expecting to be seated in an office and offered coffee on such a miserable day. My wife has a walking stick, so you could guess a seat may have been welcome. Beth came out, noted our amendments and said she would email them back to us. I insisted she go and enter it on the computer for us to check. She left us standing in the display area, using a hob unit as a desk. Sure enough, these plans created more issues. Once more I insisted she make the amendments immediately. We were offered use of the coffee machine which promptly squirted coffee into the grid and dispensed my wife half a mug of warm milk! After 2-3 weeks, we now learned that drawers didn’t come in the size we had been asking for and the sink we selected on the first meeting did not fit! Eventually on what must have been our sixth attempt I signed off the plans. If I had not made the effort to visit Cobridge I doubt we would ever have reached this stage. Given that to most people a new kitchen would be a very expensive, luxury purchase, at no time were we made to feel special or even wanted as customers. Ironically I later spoke to the contractors’ own workman as he installed the kitchen. “There was a lot of wasted space there, so I made the cupboard bigger for you”. Just what I had been asking for but given up on!!

Roy

4 months ago

The usual great service

The usual great service , great products and timely delivery service

Lee Smith sm-

8 months ago

Great communication and help from…

Great communication and help from howdens team

WIDDOWSON CONSULTANTS LTD

10 months ago

Beth has been fantastic to work with

Beth has been fantastic to work with, everything we asked for was not a problem, she always accomodated my requests, and the end result in my kitchen is fantastic.

Neil Walker

10 months ago

Very helpful obliging.

Very helpful and obliging.

Michael Beech

11 months ago

great staff very helpful

great staff very helpful

Neil

a year ago

The customer service @ the cobridge…

The customer service @ the cobridge depot is second to none always smiling and friendly 10/10..

Mrs Gillian Walker

a year ago

Great choice at a reasonable price

Great choice at a reasonable price. Very helpful staff.

TRADES AND LABOURERS LTD

a year ago

Excellent service

Excellent service. Very helpfull.

lionel lacey

a year ago

Friendly and efficient staff going that…

Friendly and efficient staff going that extra mile

Keith glover

a year ago

Simple small order. Prompt service.

Always on the ball. Enjoyed the freebies after Xmas. Nice people.

Mirza

a year ago

Lisa Brazier Cobridge branch

Our kitchen designer, Lisa Brazier at the Corbridge branch, was absolutely fabulous. Howdens need to appreciate this lady as she is an individual representing their company who stands out significantly from the crowd! Nothing was too much trouble for her, her caring manner was exactly what we needed as it is EXTREMELY stressful buying a new kitchen. Albeit very nice to have a new kitchen, the stress cannot be underestimated either. Lisa had superb social skills and infinite patience with all the little changes I kept making to the order! Her abilities to interpret my wishes and make them reality and the fact that she genuinely Cares about her customer is SO RARE these days that it really stands out amongst all the poor/ barely adequate service received during past experiences and just 'put up with'. Full marks to Howdens, please cherish this member of staff!!!

Mrs. Aston-Deaville

a year ago

Beth and the team

Beth and the team were great nothing was a problem and the service was very efficient and prompt. Excellent

robert pilkington