Howdens - Southsea

6 days ago

Good quality, disgusting customer service

The product is of good quality but the customer service is shocking. There was a serious lack of communication, which left us with a kitchen we didn’t expect. We were mis-sold plans which Howdens in Southsea said they could execute but were later told this wasn’t possible, after work had already commenced. Even though the kitchen was measured on an initial visit, the permanent fixtures were not taken into account and we had to buy new equipment to make up for an incorrectly measured kitchen. When the work was meant to start, Howdens hadn’t even sent our contractor the kitchen plan. This delayed the start date. When notifying Howdens of our concerns, we were told these problems should have been raised sooner. However, these only became apparent after the kitchen was installed and nothing was communicated to us by Howdens. We are not mind-readers, after all! We will be taking our custom elsewhere for future house projects. We would advise people to stay away from this business if you want a smooth job and clarity throughout

Ellie Lavender

9 days ago

Very quick to respond and helpful

Very quick to respond and helpful

D M HABENS THE BUILDER LTD

10 days ago

Very Happy

Hollie was on board from planning to installation, she really took on what we needed with our new kitchen with some great ideas, and knows her stuff, making everything seamless. Even when we needed to make changes it was no trouble. She came out again once the area was boarded just ensure the dimensions were OK. Delivery was quick and easy with not one item missing!

Michala Graham

22 days ago

Very helpful

Very helpful

A HOWARD BUILDING & ROOFING

22 days ago

New kitchen

It took us quite a while to finally decide our exact kitchen outlay. We got there in the end , with the help/ input from hollie n other staff members, always on the end of phone, if we required any advice/support. Otherall it help our kitchen project go smoothly, which was a great help , with a big project. Matirals/units were delivered on agreed date. And additional stock in store if we required any bits. I would like to thank Hollie n all the staff For a good experience with such a stressful project, 👍

Mr Terry Audin

23 days ago

Excellent service

Hollie the kitchen designer went above and beyond to ensure we had the perfect kitchen. A number of visits and a few alterations but nothing was too much trouble. Now fitted the kithen is everythng we could have wanted

David

23 days ago

Great service

Great service , our client was extremley happy with the oak balustrades and flooring

BRISTOW INTERIORS LIMITED

24 days ago

Experienced staff

Experienced staff

MR D SWORDS

a month ago

My experience with howdens was superb

My experience with howdens was superb. I got my goods with credit facility which has made life easier

ALLIED CONSOL LTD

3 months ago

Fantastic branch

Fantastic branch , with great staff ,

Darren

3 months ago

As always great service from the…

As always great service from the Fratton branch

PORTSMOUTH FIRE COMPLIANCE LTD

3 months ago

Very helpful in every department.

Very helpful and efficient in all departments.

Paul

7 months ago

fantastic service from…

Great kitchen fantastic service from design to delivery. I have been a customer of Howdens for over fifteen years now and I can honestly say that they are the best at what they do.

Tony Miles

7 months ago

Excellent service and very helpful

Excellent service and very helpful

Mark Ellenor

7 months ago

Excellent service with great…

Excellent service with great communication

Mr Adrian Wilcox