Howdens - Rochdale

4 days ago

AVOID THIS PLACE AT ALL COSTS

AVOID THIS PLACE AT ALL COSTS. Not even worth the 1 star. Complete shocking, distressing experience I have had with this Rochdale branch. From the staff to the fitter they recommended me - Words can not explain the mess they have put me through. I came to Howdens’ last year to purchase a kitchen and from that point until now they have put me through so much loss that words can’t even describe. To begin with the designer who they have Andy Gaskell is the one who has scammed me into my dream kitchen and gave me false promises and then recommended me a fitter who he knew who messed up my whole job damaged the kitchen I purchased from them, damaged my walls and ran from the job. Once they know the job has been messed he then proceeds to block me refuse to take any accountability and provide any customer service to resolve the issue. The fact that they are recommending such fitters is the biggest red flag and then fail to help out in any sort of way when the kitchen is messed up aswell as provide details of the fitters they have liased with start to finish. They recommended this cowboy of a fitter who the management also seem to be defending for his shocking work carried out with my kitchen really shady of Howdens but refuse to provide his trading name. This designer praised so much, his ‘work’ and how good he is complete lie and scam. Avoid this fitter at all costs - Andrew James Ball. He completely messed up my brand new more than £10k worth of a kitchen. He messed up the installation of my brand new units every time the quartz company were coming they were pointing out how badly he had installed my units and they couldn’t install my quartz. The amount of times they had to come out just because he didn’t know how to do his job. He then scammed me into a Lamona extractor hood when all my appliances had already been agreed with the shady designer at Howdens. Howdens Rochdale are in on it with the fitters and refused to even provide an invoice for the kitchen purchased. I asked for proof of my payment and the designer only once I had made my payment told me it was on the fitters account. To this day I have no confirmation receipt I bought a kitchen from Howdens despite asking so many times even to the management. He installed everything wrongly broke my brand new under cabinet lights, put doors on wrong messed up all. When it came to me raising my concerns with the management at Howdens - absolutely shocking. Don’t even understand how they are fit to be managers as the way I was spoken to by Charlotte was extremely shocking. She came to my property to see the issues which this cowboy builder had done and put me through the mess and she had the audacity to say yeah he won’t be coming back just get yourself a new fitter. The way they were defending him is disgusting when they saw how much of a mess he left me in and the massive cracks to my walls. I had to constantly raise issues to customer service as this store completely shocked me with their customer service they refused to take any accountability for damaged goods or getting a new fitter. It was only after numerous complaints that a regional manager came to see the mess and so many things were missing from the kitchen I paid for. I raised so many complaints and not once did they address. If you’re expecting any sort of customer service from this place - don’t. They will not help. They will scam you take your money and not even give you the good you paid for. The way the designer deigned my kitchen is completely messed. Nothing like what was agreed. I had mentioned so many times I didn’t want corner units the way they were before yet he still designed it the old way. Left no gaps for me to move my fridge and washing machine - I am the one struggling as They do not know how to design a kitchen. They only care for scamming people who have saved there money for a dram kitchen to be put through hell. It has took 3 months for my kitchen to be complete when I was told it would be done in 2-3 weeks. There is so much they have put me through all I can say is AVOID AVOID AVOID.

K

7 days ago

Absolutely thrilled with our new…

Absolutely thrilled with our new kitchen from Howdens, it’s STUNNING! We needed new doors and flooring too, and both turned out even better than we imagined. The quality is incredible and everything just flows beautifully together. From start to finish, the experience was totally stress-free. Faye, the manager was an absolute dream to work with. Also, the team here is brilliant. Knowledgeable, helpful, and genuinely cared about getting everything just right for us. Couldn’t be happier with the result. Highly recommend! Thanks Rochdale Howdens.

Markelle

8 days ago

Exceptional Service from Howdens Rochdale – Especially Manager Faye!

⭐️⭐️⭐️⭐️⭐️ Exceptional Service from Howdens Rochdale – Especially Manager Faye! I can’t recommend Howdens Rochdale highly enough! From the moment I walked in, the team were welcoming, knowledgeable, and incredibly professional. But I have to give a special mention to Faye, the manager – what an absolute star! Faye went above and beyond to make sure everything ran smoothly. Her attention to detail, genuine care for the customer, and efficiency were second to none. She made what could have been a stressful process feel effortless and enjoyable. The quality of the products is fantastic and the level of service is outstanding – it’s clear that Faye leads her team with pride and passion. If you’re looking for a seamless kitchen experience with people who truly care, look no further than Howdens Rochdale. Thank you, Faye and team – you’ve got a loyal customer for life!

Natalie

8 days ago

Outstanding Service and Exceptional Quality – Highly Recommend!

I purchased a beautiful shaker-style kitchen from Howdens in Rochdale in 2024, and I couldn’t be more thrilled with the entire experience from start to finish. The quality of the products is outstanding – everything feels solid, durable, and stylish. The finish on the units is immaculate, and it’s clear that Howdens prioritises both design and craftsmanship. A special mention must go to Faye, the branch manager, who was absolutely brilliant throughout the whole process. She was polite, professional, incredibly helpful, and always happy to go the extra mile to ensure everything was perfect. Faye’s product knowledge and attention to detail gave me complete confidence in my choices, and she made what could have been a stressful process smooth and enjoyable. If you’re looking for a high-quality kitchen backed by excellent customer service, I highly recommend visiting Howdens in Rochdale. Thank you again to Faye and the team – my kitchen is now the heart of my home!

Sunita Edwards

10 days ago

Disappointing Experience – Poor Communication, Accountability, and Aftercare

I am writing this review to reflect our disappointing experience with Howdens Rochdale Branch, having spent £6,500 on a kitchen and a further £1,500 on doors. While our journey began on a positive note, it unfortunately deteriorated due to several significant issues during and after delivery. To begin with, the kitchen designer, JulieAnne and Branch Manager, Faye were both friendly and helpful at the start. JulieAnne in particular was warm and attentive during the planning stages. We initially felt confident in our choice to go with Howdens based on these early interactions. However, once it came to payment and delivery, the tone noticeably shifted. JulieAnne became pushy and insistent, which felt unprofessional and transactional. Upon delivery, we found that: The internal cabinet colour was incorrect. We had requested grey units, but white units were delivered. When questioned, JulieAnne claimed I had changed my mind and asked for white, which is categorically untrue. The sink delivered was the wrong model. On contacting Howdens, we were told it could not be returned as the box had been opened — an unreasonable stance given that builders must open a package to identify its contents. Their refusal to replace the sink with what we actually ordered was appalling. I'm not fussed if you can't resell it, I want what I ordered. You gave us the wrong sink. To make matters worse, when visiting the branch to resolve these issues: A young gentleman at the desk was kind and helpful. He processed a refund for some locks and provided us with 8 soft-close hinges which were missing. He called Faye (the manager), but rather than coming over, she proceeded to get her steps in for the day and walked around the shop floor, clearly ignoring us. When I approached her directly, she claimed she wasn’t aware we were waiting, despite having clearly been informed. Faye was rude and patronising, offering only to sell us the correct Franke sink at “cost price” (£120) expecting us to pay for their mistake. Later, we discovered the cutlery tray was missing entirely. But I don't feel comfortable going back to the Rochdale branch given how poorly I was treated before. As of now, we still have no invoice or paperwork, despite being told it would come with the kitchen delivery. There has been no transparent breakdown of pricing. The prices are plucked from thin air. I feel compelled to point out what appears to be a non-standard pricing strategy, where quotes vary depending on who you are and who’s ordering. It seems tradespeople are incentivised to mark up prices for homeowners. Document numbers: 0176407 and 0177256. The overall experience was stressful and disheartening. We were left with an incomplete kitchen, missing components, and an ongoing sense of being mistreated and misled. While the doors we purchased were as expected for the price, the rest of the experience was far below any professional standard. I strongly urge anyone considering Howdens to shop around. Look at independent, bespoke kitchen providers who will value your custom and treat you with respect. Howdens, at least at the Rochdale branch, have demonstrated that they are more interested in profit than customer satisfaction. Thankfully, we purchased our own appliances separately, as I had little confidence in their offerings, Lamona appliances are, frankly, not fit for purpose. I have been told the Lamona appliances are about as useful as a compass without a needle. I must say the aftercare and accountability at Howdens, Rochdale is on par. Hindsight is a wonderful thing. I will be advising friends and family to steer well clear of Howdens, particularly the Rochdale branch. Spend your hard-earned money with a company that earns your trust and delivers what was promised. A Disappointed Customer, Documentation: 0176407, 0177256 Branch: Howdens Rochdale

Awais Ali

24 days ago

Amazing from start to finish

Amazing from start to finish! Charlotte was brilliant! She brought my vision to life and I absolutely love my wardrobes! Fantastic service, great communication and can’t recommend Charlotte and Howdens enough! Thank you.

Jennifer Taylor

2 months ago

Have an account with Rochdale

Have an account with Rochdale, but needed 5 doors for a job in Anglesey. The Rochdale guys organised the stock for us to collect from the Anglesey shop in Llangefni. Excellent organised friendly service from both sites.

Steven Griffin

3 months ago

I dealt with Andy who was amazing…

I dealt with Andy who was amazing throughout my kitchen buying journey fast and very efficient any questions I had he answered almost instantly the kitchen got delivered with 3 missing doors Andy had it sorted within the hour if you go to the Rochdale branch ask for Andy

James s

3 months ago

A very friendly and fast helpfull service. Steve the manager was very pleasant as was the chap in the warehouse

A very friendly and fast helpfully servic

DAVES JOINERY & PROPERTY REPAI

3 months ago

Manager at Rochdale hasn’t got a clue…

Manager at Rochdale hasn’t got a clue no help whatsoever

P B

5 months ago

Customer service is always spot on

Customer service is always spot on, super helpful and friendly. Special mention of Neil and Hayley who go above and beyond every time. If I could replicate their service manner i would be a rich person!

JEMMA CARR

5 months ago

Great service from Neil at Howdens…

Great service from Neil at Howdens Rochdale , helped me with a issue , brilliant customer service

darren

6 months ago

Great ! - Howdends - Proper Trade Company

Great product - Great prices - great knowledgeable staff - Great Rochdale :-)

Andy C

6 months ago

Staff not knowing what they doing…

Staff not knowing what they doing loading bay staff ignorant every time I go in

IAN RYLANDS

9 months ago

Great customer service and price from…

Great customer service and price from Charlotte. Quality of the product is excellent.

Emma