Howdens - Northampton

22 days ago

Absolutely Disastrous Experience – Avoid Howden’s Northampton!

If I could give zero stars, I would. My partner ordered a kitchen from Howden’s Northampton, including delivery, expecting a professional service. Instead, they outsourced the delivery to a reckless third-party driver, which led to an absolute disaster. • The driver miss-fuelled his vehicle and then appears to have dumped the contaminated fuel over the garden and onto the public road, causing an emergency services response. • He then backed into a wall, knocking it down, and reversed into the carport, causing further damage. • The delivery van was dirty, poorly maintained, had a smashed front headlight, and an unreadable front number plate—a neighbour even thought it was suspicious activity! To make matters worse, Howden’s refuses to take responsibility, despite the fact that they arranged the delivery. They told us to take it up with the transport company they hired, washing their hands of the whole situation. This level of service is completely unacceptable. We previously used Wren and had a perfect, professional experience with their own branded commercial vehicles. Howden’s, on the other hand, showed zero accountability and used an unreliable, unprofessional third-party service. We will be taking legal action, but I strongly advise anyone considering Howden’s to think twice before ordering from them—especially if you need delivery! To reply , Details provided to the email address with plenty of photos.

ALEX LAW

29 days ago

Every time I visit Howdens at Harvey…

Every time I visit Howdens at Harvey reeves road the staff are so welcoming, helpful and they always sort me out with no problems

GLEN JELLEY CARPENTRY

a month ago

Staircase good price and Excellant del

Staircase good price and Excellant del

steve clifton aka steves property repairs

2 months ago

I have recently had a Howdens Kitchen…

I have recently had a Howdens Kitchen fitted. Howdens 'Do Not' fit kitchens, You have to find your own fitter or use an independent fitter that they can supply details. Although Howdens supply a quality product, I am not totally satisfied, Howdens did not supply enough worktop edging to complete the job so I had to purchase extra at the cost to me of £50, Which I was not happy about after spending over £11,000 on my kitchen. To cap it all Howdens had the audacity to charge me £100 delivery charge on my kitchen units, The first cost on my bill. Although Howdens supply quality units I would seriously consider other suppliers in the future.

Alan Munns

4 months ago

All good great staff

All good great staff

paul swann

5 months ago

Service is excellent and good quality…

Service is excellent and good quality products.

Watermark plumbing.

6 months ago

When ever we use Howdens St James…

When ever we use Howdens St James Northampton we have always found the staff to be polite and always very helpful.

Mrs Seymour

7 months ago

From visiting the Expo in Raunds to…

From visiting the Expo in Raunds to Shaun at St James depot were brilliant and speaking with Shaun over a few months, with having a few changes along the way to the delivery on the day of fitting. All staff were professional and also very knowledgeable of the products. Definitely A+ and 5*s for all.

MrMacs18

7 months ago

Credit control department rude and…

Credit control department rude and extremely unprofessional. I think they could benefit from customer service training

Karen Allison

7 months ago

Amazing Halesworth Pebble Bedroom

Alex from the Northampton depot came round, measured up our bedroom and provided us with a design we really liked. After decided to go ahead, the process was totally seamless - Howdens delivered the bedroom the following week and provided clear guidance on what we needed to do to get the desired finish. When I had some questions about how to fit on of the elements , Alex was straight on it. His guidance helped us to achieve the new bedroom we've been after for ages. Top quality product and service!

Joe

7 months ago

Always recommended this company

Always recommended this company. Best price ever and very friendly team!

Thanas Ntosti

8 months ago

Always great service

Always great service

ABINGTON VALE HOME IMPROVEMENT

8 months ago

New kitchen to my sons house

Alex was very helpful with the design and budget of the new kitchen. The kitchen was delivered on time and looks amazing.

E G SWINGLERS ROOFING CONTRACT

10 months ago

As helpful as ever no problems .

As helpful as ever no problems . Thank you.

STEPHEN JAMES LECKY

11 months ago

Happy Customer

I recently purchased a kitchen from the Northampton branch (Harvey Reeves Road) and had very pleasant experience. Chris Roberts came up with a fantastic design for the utility room which created even more unit space in the kitchen. He also provided a very competitive quote we couldn't resist. A small issue with the tap was also dealt with immediately without issue. An overall fantastic experience and I will happily use Howdens again in the future.

richard gibbons