Howdens - Leek

today

Howdens Joinery Leekbrook absolutely 💯…

Howdens Joinery Leekbrook absolutely 💯 the staff from warehouse to management are brilliant. All the team go the extra mile.amazing kitchen. Great job guys, Richard James Dawson take a bow.

jason kelsall

4 days ago

ERROR AFTER ERROR

We ordered our kitchen in September 2024 and was told we would have to have it delivered in September (no problems). We had ordered a tall kitchen as our ceilings are over 2.4 meters, when it arrived it was all standard height meaning I had to arrange redelivery. The people who came to swap the units didn't know which they were supposed to be exchanging. In addition to this I was told the delivery notes mean nothing and to sign it anyway as there were items showing as not delivered which were and vice versa. I then spent 2 weekends attempting to check all the items which was extremely difficult due to product codes not matching. When it came to fitting we used our own fitters however they found that the pullout Larder unit was missing a collection of parts and there were curved plinths missing. The expectation from howdens was that I would drive to collect these. It took 4 trips to successfully get the 2 Curved Plinths sorted. The pullout Larder unit took over a month to get sorted as the branch we used lied to us and stated there is not a 300mm pull out Larder unit which was quickly disproved with a call to a different branch. We have cupboards which do not fit correctly to due Howdens measurements which has now meant we have 2 sinks as the orginal one is too large to work with the worktop. Before my kitchen fitter adjusted the unit to fit I called the branch with dimensions to confirmed that the sink we already had purchased would fit and would still be appropriate with the worktop Allowances. This was not the case. The resolution: Drive down to Howdens and buy one from them as the templater was already at the house. There was an expectation that I had nothing to do that day and would be able to just go chose a new sink. I'm lucky enough to be able to work from home when things need delivering however I had to leave work to sort the issue with the sink. When I returned with the sink the templater barely waited for me to park before opening the back car door and removing the sink. As a 26 year old woman this made me feel uncomfortable as he hadn't asked permission but just assumed that it was okay leaving me without my purse and phone which I had placed in the sink to load it and left in there due to needing to return to work. The waste kit sent with the sink is not for a bowl and a half and does not look suitable for any kitchen sink. We arranged a new waste kit and again the expectation was for me to collect, when I said no they asked if I would be at the property to receive it again I said no as I was working over 30 minutes away. They then reluctantly agreed to have it delivered to a safe place. When we opened the kit it was just the waste traps for the plugs and the sink plugs and overflow pipe nothing else. Luckily we managed to use the waste kit from our orginal sink to get the Howdens one plumbed in. Unless you want a fulltime job babysitting and chasing Howdens I would avoid. I have been in contact with the Customer Services team who only seem to be interested in the current issues rather than actually apologising about the general bad experience

HDavies

4 days ago

Quick and end easy purchase

Quick and easy purchase

RUSSELL MARTIN BOOTH

a month ago

Very friendly

Very friendly, helpful and efficient staff

Peter Haigh

a month ago

Very helpful for me and my customer

Very helpful for me and my customer - from choosing internal doors and door handles - to delivery.

Robert Marsden

4 months ago

Massive thank you to Ryan

Massive thank you to Ryan. Going above and beyond helping us out. Even loaded the van.

Jim Gav

5 months ago

Quick service

Quick service

kevin Richards

7 months ago

First class staff met all our…

First class staff met all our requirements

Lynda Jones

9 months ago

Really helpful staff

Staff very helpful and nolegable from the shop to the guy's in the warehouse, thanks for your help

IAN FISHER

10 months ago

Very disappointed…

I was informed that my account was due to be closed and I needed to make a purchase on the account to keep it open. I went to Trentham branch which was near to where I was working and purchased 2 x HKC0047. I thought that this would be sufficient for keeping my account active. To my surprise I then got a phone call from my account branch informing me that my account was now closed! To add to this was the really high cost of the items purchased….I can purchase the same make from Screwfix for a lot less….very disappointed in Howdens!

Anonymous

10 months ago

poor finance dealing

i was rang by the branch to say my invoice was ready for payment so paid straight away then to be sent a nasty court letter with charges i wont be dealing with them again

Robert Walker

a year ago

can't find fault with them happy with…

can't find fault with them happy with every thing ive had from kitchens to small items prices good saves looking for it some wher else

Kevin

a year ago

Great service and friendly staff

Great service and friendly staff

Mr Riley

a year ago

Great thanks.

Great thanks.

MICHELLE

a year ago

Jordan from the Leek branch was fabulus…

Jordan from the Leek branch was fabulus from start to finish. From the moment Jordan visted our home and started to put together the initial designs to the actual fitting, everything has gone brilliantly. We're absolutely delighted with our new kitchen. Highly recommend.

Mr Simon Skellern