Howdens - Kentish Town

21 days ago

As ever a good service with helpful…

As ever a good service with helpful staff Thank you Gdlspence

George

a month ago

Avoid Howdens Kentish Town

Avoid Howdens Kentish Town – Poor Service, Misleading Planning, and No Accountability I had an extremely disappointing experience with Howdens Kentish Town. I paid for a kitchen design and was misadvised throughout. The planner took poor measurements around my gas meter and included a plinth drawer in a space where it’s physically impossible to install—she knew the meter was on the floor, yet included it anyway. Despite raising concerns, I was told to pay £500 to receive the plan—an obvious tactic to lock me in. Once the kitchen was delivered, my builders spent hours trying to make sense of parts that simply didn’t fit. The second plinth drawer was the wrong size, and the so-called boiler cabinet was just panels that had to be cut and adjusted. Even the boiler door wasn’t delivered—I had to collect it myself after repeated false promises. Returns were a nightmare. I arranged collections multiple times; they either didn’t turn up or left early. When items were finally collected and I requested a refund, the depot manager, Kaileigh, was rude and dismissive. She refused to refund because the boxes had been opened—despite the fact that builders had only opened them to try and install what Howdens had wrongly supplied. Their own boxes arrived opened, and that was fine for them. Howdens refused to take responsibility for the planner’s mistakes, blaming me for not scrutinising the parts list in detail—even though many of these were technical items I had no way of understanding. I was reasonable throughout—tried to work with what was delivered, even used damaged parts to avoid delays—but Howdens treated that as weakness. Their customer service is appalling, communication is poor, and once they’ve taken your money, you’re on your own. Kitchen renovation should be a pleasant experience. This was stressful, costly, and deeply frustrating. Avoid Howdens—especially the Kentish Town branch.

Afrim Svarqa

a month ago

They have the best quality kitchen and very friendly customer service!

They have the best quality kitchen and appliances.The cost is reasonable and competitive to the other markets. Mainly flooring,door,door frame,lock etc...good quality and competitive price. I would recommend to all my colleges at building trade and carpenters!.... I am using this company more than 20 years.

kadir balim

a month ago

The staff at Howdens Kentish Town were…

The staff at Howdens Kentish Town were extremely helpful. Thank you

THE ARCHES PROPERTY MANAGEMENT

4 months ago

Easy to deal with .Order,completed when…

Easy to deal with .Order,completed when they said with nothing missing & ready for collection . My clients like the range of choices ,so many cupboard options in a strong carcase and no chipboard on facias .good work team! Not sure I like the on line instructions . ,downloaded it so it's with me as & when I need it.

T.J. QUINN CARPENTRY

6 months ago

Really impressed by Designer…

Really impressed by Designer D.S..expertise and project running. Good communication which led to smooth delivery. Thumb to driver G. too.

Hakim bin brahim

8 months ago

All branches is good but this…

All branches is good but this Kenthishtown one is a different very good for the all coustumer they are always smaily face,helpful,they are always trying to help people mordant it’s possible I’m really happy from the whole team at this branch 👏

Turker Karahasan

8 months ago

Always a pleasure to deal with

I’ve been using Howdens for many years and rarely go anywhere else, the staff at the KT branch are highly knowledgeable and very helpful. Freshly made coffee and the posh biscuits always go down a treat while you’re waiting for the warehouse lads to pick your stock. Looking forward to receiving my next kitchen, the delivery driver Guy is an absolute pleasure to deal with, nothing but positive feedback from me

Mick Kelly

9 months ago

Great responsiveness and service

Great responsiveness and service After booking a design appointment, I had a designer attend the following day. Karan was great and made me excited to get started with my project.

jasper garnham

a year ago

Awful experience

Awful experience. The Kentish town branch are a bunch of crooks who try to sell you damaged 2nd hand products. Extremely high prices as well. Much better experiences elsewhere, such as Tom Howley, Plain English, or even Magnet.

London Tufnell Park

a year ago

Super Star Staff

The ladies in the front of house are fantastic. Super friendly and helpful. Ordering is easy and stock delivery updates are frequent and accurate. Good value too.

Luke Warren

a year ago

Excellent service

Excellent service. Always friendly and helpful staff. Cheers guys!

Ian Traynor

2 years ago

Easy getting the goods

Easy getting the goods

JOHN KNIGHT

2 years ago

Very helpful easy to learn order good…

Very helpful easy to learn order good delivery time

Paul saunders

2 years ago

Appalling service from start to finish

Appalling service from start to finish. Slow responses, I was quoted outrageously high prices. No communication once payment was made and not everything I ordered turned up. Management was rude and unhelpful. Had to travel to 3 different Howden stores to get my order. Would not recommend.

Joseph Warren