Latest Trustpilot reviews for Hook
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today
Great Experience and Beautiful Result – Highly Recommend Lucy
Lucy at the Hook branch of Howdens was a pleasure to work with. She listened carefully to our ideas and requirements, offered helpful suggestions based on her experience, and introduced some great ideas we hadn’t considered. The final design was excellent, and the 3D walkthrough with Lucy at the showroom really brought it to life - and helped us refine the design. Lucy handled the inevitable project glitches quickly and efficiently, and she made it easy for us to try samples at home before committing. She also worked brilliantly with our kitchen fitter, which helped everything run smoothly. We’re absolutely delighted with the final result – it’s everything we hoped for and more. Highly recommended!
Michael Butcher
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a month ago
From start to finish
From start to finish, I would rate my experience dealing with the Hook Branch as excellent. Lucy the Kitchen Designer did a fantastic job of designing the kitchen with practical and effective utilisation of all available space.
Igho
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a month ago
Kitchen designer, plus doors in new build
Great Kitchen designer recommended by local builder as best in the area. Lucy was very patient with all the questions(many of them) and a few changes .Designed kitchen, utility and a wardrobe set in a new build. All Howdens staff been very helpful at all times. Very pleased with doors and skirting chosen. Nothing been too much trouble. Very efficient.
Suzanne Stacey
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5 months ago
Fantastic support and patience!…
We cannot fault the excellent service from Simon and the team at Howdens Hook. We gad so much help and advice. The showroom is very inviting and time was spent with us discussing a kitchen in great detail. Excellent service and wholly enjoyable experience!
Andrene Williamson
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5 months ago
Excellent
Excellent. Kitchen design was great, loads of options if we wanted to tweak and change. We made a last minute change of worktops and this was no problem. Customer service was also great.
Sam
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5 months ago
Great Howdens team
We had a great experience at Hook Howdens - Lucy looked after us throughout the process, including a home visit to measure up and discuss our needs. Nothing was too much trouble and the designs and mock-ups were so realistic it made it super easy to see what the final fit out would look like. We are very happy with our new kitchen, it looks amazing - thank you Lucy and Howdens!
Clare Tomlinson
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6 months ago
Lucy was so helpful and knowledgeable
Lucy was so helpful and knowledgeable. Her patience and determination to make it work was fantastic. No matter what we threw at her, (and it was a lot), she came up trumps, nothing was too much trouble and we've ended up with a fabulous kitchen! Thank you Lucy!
Claire James
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7 months ago
Lucy was so helpful from start to finish
Lucy was so helpful from start to finish! She listened to the brief perfectly and delivered our dream kitchen and utility - thank you so much! Lucy was always there on the end of the phone, or responded quickly to emails when I had queries. She took a huge weight off my shoulders and was always the calming influence. The kitchen units themselves feel very good quality - I also love the colour options with classic designs.
Jessica Rogers
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7 months ago
Beautiful kitchens
Beautiful kitchens! super helpful and knowledgeable staff who took the time to come to our house and measure, help us plan and really listened to what we wanted, I felt confident we were in good hands and our new kitchen is perfection, we love it! Lucy listened and helped us plan a beautiful and practical kitchen that works for our family. Superb quality and excellent customer service. I highly recommend!
rebecca barnsley
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7 months ago
Kitchen/diner design
Excellent design and advice process from Lucy Spice in the Howdens depot in Hook. Lucy was extremely helpful, patient and technically proficient over the several months of the process until we finalised the design. We were very lucky to have Lucy guiding us.
Jim Woolhouse
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8 months ago
We have recently installed a new kitchen
We have recently installed a new kitchen from Howdens in Hook, which we are delighted with. From start to finish it’s been seamless. The whole process was managed by Senior Kitchen designer Lucy Spice who has been the star of the show. From initial brief, design, project management and ongoing support Lucy has been instrumental in ensuring the whole process has gone like clockwork. Lucy has totally transformed the area with innovative design, cost effective solutions and ease of use. I would totally recommend Lucy to anyone considering changing their home. Thank you Lucy.
Charles Fenton
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8 months ago
Our service and design from Hook was amazing!
Our service and design from Lucy and Simon at Howdens Hook branch was fantastic. A great design from Lucy and she was very quick to make changes and her understanding of our design brief was excellent. Service and delivery was spot on and we are so pleased with our dream kitchen.
Rhys Betteridge
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8 months ago
Howdens Hook
Howdens Hook have been extremely helpful and professional in their design and customer service. Lucy Spicer was our designer for our bedroom furniture. In the past wen also purchased our kitchen and appliances, also designed with Lucy. The delivery team were also great, being on time and courteous.
Rachel
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8 months ago
EXCELLENT!
Lucy the designer was excellent throughout the whole process. Did everything possible to work within my budget and was professional, efficient and communicated promptly. Delivery was exactly on schedule and again the two young men were courteous and very helpful. Thoroughly recommended.
Keith Angus
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11 months ago
Lucy Spice at Howdens Hook
We were lucky enough to land Lucy Spice as our kitchen designer. She was extremely professional and knowledgeable. I instantly liked and trusted her. Lucy was very patient with us, given that we had to stop/start our design. I had also heard from kitchen fitters that she was the best Howdens kitchen designer locally which backed my confidence in her. Unfortunately in the end, we went to an independent company who had competitive products/prices.
Philippa Rigby