Howdens - Fraserburgh

13 days ago

Friendly helpful and good quality

Friendly helpful and good quality, also good range can’t ask for more

Scott Duthie

15 days ago

House renovation

We have been renovating a house and Maria and the team at Howdens Fraserburgh have been very helpful. We've had good advice, always kept informed about deliveries and flexible about returning items. We would definitely recommend them, excellent customer service.

Grace

a month ago

Excellent service from beginning to end.

Excellent service from beginning to end.

Margaret Gordon

a month ago

Howdens Great staff

Great staff, very helpful and attentive, understand your requirements and keen to help, great service all round!!

Sean

2 months ago

Unfortunately the product is sub…

Unfortunately the product is sub standard and the designs are flawed and should not be on the market. Communication from store through to management are dreadful and I am still waiting for a resolution to my kitchen 4 months from installation I wish I had gone with Wren

BLAIR WALLACE STOCKS

8 months ago

Fantastic team in the Fraserburgh Branch

Fantastic team in the Fraserburgh Branch. All very helpful and knowledgable.

John

9 months ago

Great service.

Friendly knowledgeable staff helped with my order, keen prices, satisfied customer.

customer

11 months ago

Currently having a terrible experience…

** Update they are now saying they will send a representative to clean one of the doors, they will be cleaning every single door to a suitable standard, which they won't be able to do** Currently having a terrible experience with Howdens. We have a super matt marine blue kitchen which isn't fit for purpose. My husband and myself visited the Fraserburgh branch recently to discuss our dissatisfaction with our recently purchased Super Matt Kitchen. A lady at the branch cleaned the cupboard door that we took with us, it didn't look much better even when using the products that Howden's recommend. It was clear that they have issues with these particular cupboard doors. They have now escalated this matter to the customer care team. I was told it had been escalated to the depot almost 2 weeks ago. I am still waiting for an update despite making numerous phone calls which are not returned. The kitchen cupboards look no better after cleaning with products recommended by Howdens. They just have different marks on them. The products remove finger marks, but just leave new marks. They are streaky and have lines all over them. We have literally tried everything that they have recommended. I have challenged the customer care team to come to our home and show us how to clean the cupboards, they won't because they can't. It is impossible to clean them, they are now becoming more of a gloss front than a matt with all the rubbing and polishing. We feel this kitchen is not 'fit for purpose'. We want our kitchen to look as good as it did when it was first purchased. It is impossible to clean the kitchen to a satisfactory standard even when using the products that Howden's recommend. This situation is intolerable and in fact quite depressing, this situation is causing anxiety and stress as much time is spend trying to get the cupboards to a satisfactory standard, which is impossible. The kitchen is an embarrassment, we have to even tell guests that they must not touch the cupboards which is quite ridiculous. We are now looking into taking legal action to sort this out as it's just not acceptable. No doubt the response to this review is "we are sorry you are having problems, we are investigating this" to then ignore us.

A Duncan

a year ago

Great helpful staff

Great helpful staff, great service. Quality stock, with most items u would expect in stock, or available next day. Walked in they asked if I wanted an account, gave me a form and next day it was handed back, within less than an hour my account was open, any questions are answered in a polite helpful manner.

Scott Duthie

a year ago

Friendly and helpful staff

Friendly and helpful staff

customer

a year ago

Bathroom panels not waterproof and…

Bathroom panels not waterproof and require replacing about every two years. Local manager unhelpful in the extreme.

Jeannie Henderson

a year ago

Kev at Fraserburgh was fantastic and…

Kev at Fraserburgh was fantastic and ensured my order was sorted and delivered promptly.

The Plaster King

2 years ago

As always great staff

As always great staff, competitive prices and fast delivery.

Gordon

2 years ago

Amazing Staff, Very helpful..

All staff at the FRASERBURGH branch have been absolutely amazing. So helpful, we honestly couldn't have asked for better.

Gordon

2 years ago

Very good selection and fast service

Very good selection and fast service

Martin Jack