Howdens - Enfield

13 days ago

Discrepancy Between Advertising and Actual Product

I purchased engineered wood flooring from Howdens (Enfield branch) in April 2025, largely based on the product imagery online. The promotional photos showed a beautiful, consistent dark oak tone, which gave us full confidence in our selection. Unfortunately, the product that arrived bore little resemblance to those images. While I understand that natural wood includes some variation, this flooring presented four to five dramatically different shades—from very light to almost black—making the installation look completely mismatched. The extent of variation was nowhere near what was implied by the photos, which remained unchanged even after I raised the issue. To make matters worse, the order was delivered to the wrong address and left outside overnight. We weren't able to inspect the flooring before fitting began. Howdens offered one replacement pack, but that only made things worse due to the lighter tone. I raised a formal complaint, but aside from citing a manufacturing “fuming process”—which was never explained prior—they declined to take any meaningful responsibility. Marketing was “made aware,” yet nothing has changed. I would strongly advise others to view this product in person and not rely on the website images. What you see may not be what you get.

Nikolas

23 days ago

SMAILE FACE AND GOOD SERVICE

SMAILE FACE AND GOOD SERVICE

JIWAN PROPERTIES LIMITED

2 months ago

Exceptional Yasmine at Enfield branch

Visited the Enfield branch previously to purchase kitchen cabinets and was served by the lovely Yasmine. Exceptional customer service and very friendly. My husband also visited the Enfield branch recently and was greeted by Yasmine and was very happy with the friendly customer service he received. She was very helpful and made our shopping experience amazing! She is an AMAZING asset to your company

Haj

2 months ago

Amazing

Amazing design and really good quality

Elton Blana

2 months ago

Super customer service

The service we had a Howdens Enfield was amazing. Scott and his colleagues helped us select cabinets for the utility room. The advice and information given was very useful. We were not rushed into making a decision and felt supported with the whole process. Thank You to the team at Howdens Enfield.

Anonymous

3 months ago

Personal

The staff knew who I was knew my name.knew the product I wanted. Job done.

Julie

4 months ago

Great service provided

Great service provided

PREMIER RENOVATIONS LONDON LTD

8 months ago

Great staff very helpful

Great staff very helpful

Mr Gokirmak

8 months ago

Smooth transaction,

Smooth transaction,

Steven Birks

8 months ago

Katherine

My clients were extremely happy with your staffs comments,suggestions speed of delivery. Katherine loved the coffee !! Thank you Julie

Julie

10 months ago

Great after sales service

Knowledgeable staff welcoming and efficient ,Gill was superb. Sorted broken fridge/freezer drawer no quibble no problem. I am a happy bunny.

Malcolm Lunn

12 months ago

Absolutely delighted with my Howdens…

Absolutely delighted with my Howdens kitchen. Had amazing service from start to finish. Alicia was professional and informative throughout and helped me create a great design. She went above and beyond to help me create every detail. I made various changes throughout the process and she was always patient and understanding. The turnaround time was great and all in all would recommend.

Louise A

12 months ago

New kitchen

Great knowledge and service. Helped throughout the project.

Paul Waller

12 months ago

Brimsdown Howdens

I have been using Howdens in Brimsdown for 17 years, and my experience has consistently been positive. They have always provided reliable products, and their customer service is amazing, making my projects easier to manage. The design process at the Brimsdown location is straightforward and efficient. Their designers take the time to understand my needs and offer practical suggestions, which has been very helpful. The 3D visuals they provide give a clear idea of the final result, making it easier to make decisions. The quality of Howdens' products has been consistently good. From kitchen units to doors, skirting boards, and architraves, their items are well-made and durable. The variety of styles and finishes available has allowed me to find options that suit my home’s décor. What stands out most is the exceptional customer service at Howdens in Brimsdown. Over the years, any questions or concerns I’ve had have been promptly addressed by their knowledgeable and friendly staff. Deliveries are on time, and items arrive well-packaged and in good condition. Overall, Howdens in Brimsdown has made my renovation and upgrade projects manageable and satisfying. Their practical design help, reliable products, and amazing customer service have kept me coming back. I highly recommend Howdens in Brimsdown to anyone looking for dependable kitchen and home improvement solutions.

Agy E

12 months ago

Excellent

He was very helpful and had an excellent approach to my questions and in fact went above and beyond plus made me a coffee thanks

Phil Ellmers