Howdens - Denton

today

Mis-sold Doors, Zero Accountability – Howdens Should Be Ashamed

As the partner of the person who raised the original complaint, I feel compelled to leave a second review because the situation with Howdens has been so frustrating — and still unresolved. We purchased several Dordogne Oak unfinished fire doors, specifically asking two different Howdens branches whether they would match the standard Dordogne doors in appearance. Both assured us — wrongly — that they would. We even have audio recordings confirming this. Yet when the fire doors arrived, they were clearly different: the groove depth doesn’t match at all. These were supposed to be identical. This isn’t just a product issue — it’s blatant mis-selling. But what’s worse is Howdens' refusal to take any responsibility. They’ve brushed it off entirely, hiding behind their “trade-only” policy, despite the fact that we (as end customers) were directly involved in the conversations and the selection. Their customer service has been appalling — evasive, unresponsive, and unhelpful. We're left chasing them week after week, only to get vague or dismissive replies — often conveniently sent right before the weekend. We’ve spent a significant amount of money with Howdens through our builder. Yet when their own staff give factually incorrect advice, they offer nothing in return but silence and excuses. Now we’re stuck with mismatched doors throughout our home, due to no fault of our own. It’s unacceptable. To make matters worse, we are still waiting — after multiple chases — for anyone at Howdens to come back to us with a proper response or even take accountability. No one seems interested in resolving this. We still hope Howdens will do the right thing — but if not, we’re fully prepared to escalate this further. The evidence speaks for itself. This has been a deeply disappointing experience. We just want to finish our renovation and move back into our house….

nikki

a month ago

Excellent service

Great design for a kitchen & good quality product.

Christopher

2 months ago

I've had a great experience ...

I've had a great experience with Howdens — both the quality of their products and the professionalism of their staff really stood out.

Mabs khan

2 months ago

Howdens Denton - Peter Noon

Was very well looked after by Peter Noon from the Denton Branch of Howdens. He was extremely helpful and knowledgeable about all the ranges and appliances available. Any queries were dealt with very quickly and all the staff were great on the phone and in person. I chose the Black Halesworth range which looks fantastic. I am very pleased! Thanks

Consumer

3 months ago

Helpful and polite staff

Helpful and polite staff

Jason

7 months ago

Howdens Denton …

I visited Howdens in Denton last week and received all the help and advice that I come to expect from a very well run, enthusiastic and knowledgeable team who advised me with my purchases every step of the way. It’s not very often this happens these days, so therefore i really appreciated it. Thanks again to Peter and his team. Regards

Stuart Ogden

9 months ago

Always a pleasure to work with thank you!

Great team always very helpful and knowledgeable in their field. Always a pleasure to work with Howdens Denton.

Cheryl Ennis

11 months ago

Always got what you need and very…

Always got what you need and very convenient

mr s hatch

a year ago

Quick

Quick , easy and professional

James B joinery

a year ago

Excellent

Pete and his staff are very knowledgeable and extremely helpful. Friendly service.

Mark

a year ago

DIY project

It was easy to get an account with howdens for my diy project. The staff were very helpful and friendly. The price of material was good as I got a discount on everything i bought.

MR RAHMAN

2 years ago

Great service- very helpful

Great service- very helpful

pauly robs

2 years ago

Very nice customer service look after…

Very nice customer service look after me specially Manager very good man So I say very 👍

BESTWIN KARIM

2 years ago

Always polite and helpful

Always polite and helpful

Stephen Graham

2 years ago

Kitchen of my dreams

I can only praise Teresa at Howdens Denton for making the kitchen of my dreams become a reality. There was so much attention to detail that went into the planning and design of the kitchen and nothing was ever too much trouble. Great communication throughout the whole process. All my friends want a kitchen like mine now!

Sally Smith