Howdens - Cumbernauld

4 days ago

Excellent Customer Service

I am absolutely delighted with my new Howdens kitchen that has recently been fitted.Since my first meeting with Graham (kitchen designer) the whole process has been very productive and a positive experience. Final kitchen plan that I approved actually incorporated some ideas that Graham had put forward for me to consider compared to initial design that I already had.It was clear to me that his suggestions would indeed be more beneficial in making better use of available space.Throughout the whole process from start to finish I was kept fully informed and any questions I raised were responded too very quickly. Any other members of the team I dealt with at the Cumbernauld depot were also helpful and professional. I had previously approached two other well known kitchen suppliers and their level of customer service across a number of areas in my personal opinion fell far short of the standards provided by Howdens. So thank you so much to Graham and rest of the team at Howdens Cumbernauld as my kitchen transformation is truly amazing.

Ann Templeton

22 days ago

Excellent Customer Service

We have just had our kitchen fitted everything was purchased from Howdens Cumbernauld.Ryan was amazing offered outstanding customer service . Thank you

Mary

27 days ago

Pass the buck

I have had an account with the Cumbernauld branch since it opened and it has always been positive until recently. I have had a dispute with my account regarding the bill. When I speak to the depot staff I have been told that they don't understand how the accounting system works! I have spoken several times to the credit control dept and all they do is send a statement to me. No one is actually listening to the issue that I have to try to resolve the problem. This has been going on for 5 weeks and I am now ready to close my account and walk away.

KennyStewart

6 months ago

Regularly buy materials in Cumbernauld…

Regularly buy materials in Cumbernauld branch Staff are excellent and well versed in all products Great with customers I send there way Happy with all products

Mark Cheyne

8 months ago

Exceptional service from Graham at Cumbernauld

Had Graham from Cumbernauld branch out to design our new kitchen and been to the branch to view the plan. Exceptional service thus far everyone in the branch is so helpful. Graham has been very patient guiding us through the process and we wouldn’t hesitate to recommend Howdens Cumbernauld. Our kitchen fitter said howdens kitchens are his preferred choice and we couldn’t be happier with the service to date. We have also got laminate flooring from howdens and internal doors.

Sam Bamford

8 months ago

Staff are all spot on

Staff are all spot on . Efficient and well organised Always happy to help and easy to deal with . Warehouse boys are keen and hard working Coffee is a bonus 👍

Mark Cheyne

10 months ago

Doors

Great doors at a good price

Mr Shaun Nutter

a year ago

Helpful and friendly staff throughout

Helpful and friendly staff throughout. Always a pleasant experience. A great range of products in one place. Will continue to use howdens to assist my business

Mark Cheyne

a year ago

Staff service and information as usual…

Staff service and information as usual was very supportive and useful.

John McNair

a year ago

very helpfull staff

very helpfull staff

Mr Peter Marshall

a year ago

Wrong doors were delivered

Wrong doors were delivered, being changed this week

Chris Clark

a year ago

Simple and efficient ordering and…

Simple and efficient ordering and collection procedure - no hassle

G A JOHNSTON ASSOCIATES LTD

a year ago

Was guaranteed a specific time and day…

Was guaranteed a specific time and day to which it never materialised and had to keep calling throughout the day for updates to which they couldn’t give me any as they wer giving me the run around they were more interested in people buying kitchens

IRVINE CONSTRUCTION JOINERY

2 years ago

Terrible Service

I placed an order a week in advance for collection as I had booked a hired van & on collection it wasn't all in stock & it took over an hour to find what was in stock. I then had to return 3 hrs later to collect a door that had been brought in from Kirkcaldy & then had to collect a further 2 doors from Dumfries the following morning. The branch is in turmoil due to the lack of organisation & head office not having a designated squad to come in & oversee the refurbishment. It is ridiculous to expect branch staff to service customers & do the refurbishment at the same time. Very unprofessional in my opinion.

Mr Colin Stewart

2 years ago

Once again

Once again, the staff at Howdens were extremely helpful and were supportive in filling the order requested

John McNair