Howdens - Croydon

15 days ago

Not good customer service

Not good customer service, . I got a better price in howdens crawley but here in croydon the person doesn't seems to be interested to do the business, saying he can't do any discount all discounts are done by the office which he clearly lied on my face and after few minutes he left in his car . Absolutely appaling service , the Asian guy with blue car. While businesses need customers this customer made it difficult for us to buy in croydon, I will have to go crawley to pick up the order ,not very happy as a trader it will waste time . I told him I'm a new customer but he didn't seem to bother 🙄 😒

zee mughal

27 days ago

Always good to me serving at Croydon…

Always good to me serving at Croydon Howdens without doubt! Good communication with me cos I am Deaf!

H’andy’ Property Maintenance

a month ago

Howdens makes it easy.

Service is great, friendly, & helpful. It's a pleasure to shop at Howdens

zaffar ahmed

3 months ago

Good service

Good customer service Very professional Knowledgeable

Ackom-quayson

3 months ago

Really helpful as always excellent

Really helpful as always excellent

Neville Sprague

4 months ago

Very helpful staff

Very helpful staff Very knowledgeable

Jimmy Pitt

5 months ago

Adverse Review Hidden by Croydon

Adverse Review Hidden by Croydon ************************** This the old review for Howdens' Croydon I put up a couple of years back. The organization does not have any response apart from parroting standard corporate clichés. Just bringing this again so that customers are aware how Howden's employees could potentially collude with tradesmen to cheat customers. ************************** Potential Collusion of Howden Employees with Rogue Tradesman Beware of dealing with Tradesman that claim to work with Howdens and also with Howdens South Croydon. We have been conned by a rogue/cowboy Tradesman firm, going by the name of Freeman Jones Design Limited: Nicola Freeman Roach and the actual helmsman of the firm Jermaine Jones. The tradesman provided us a quote from Howdens and took money in advance from us. When we asked for evidence from tradesman, he kept on providing alibis. When we went to Howdens to confirm if any order has been placed, Bev from South Croydon depot not only refused to confirm us that any order has been placed provide us stating that they cant share the information with us due to GDPR issues but also shared our mobile number and name with the crook that Freeman Jones is. What we got to know is that the fraud firm Freeman Jones design ltd has not placed any order with Howdens for us yet, and also owes ~5 grand to Howdens and that is over 90 days past due . What is very suspicious is that the Bev slipped out that she's still in contact with Jermaine Jones and had received a voice note on WhatsApp from him. She shared I find it extremely suspicious that an employee would be in touch with a tradesman who has defaulted. I suspect collusion between Bev. When pointed out that it is very odd that the staff would still be in touch with a defaulter tradesman on personal mobile phone, Bev left in hurry and refused to share the WhatsApp that she got and also refused to talk further and provide any further issues under GDPR. However, Bev and team had no issues providing our information to them. Not to be missed, Jermaine Jones tended to offer “cash backs” to people as he told me multiple times that he likes to take care of people who take care of him through cashbacks. Who knows, what might have happened here. Date of experience: 18 October 2022

Ranjan Rao

5 months ago

The are helpful

The are helpful, friendly and do listen with excellent customer service.

. Land Lord.

6 months ago

Howden has A good service

A good service

Vasant

7 months ago

Excellent customer service…

Wayne was very helpful and went above and beyond to help us with our kitchen.

J Storey

8 months ago

Poor communication

Not good at responding to Emails and sorting out queries. Invoices should be clear and unambiguous. This is a blemish on the wonderful service we received at the onset. Particularly thankful to Wilfred Karamoko who was simply fantastic. We are very pleased with the furniture and devices

Tony (London)

8 months ago

Always perfect service!

Always perfect service!

ADAM GENERAL BUILDING MAINTENA

8 months ago

Always Helpful staffs

Always Helpful staffs

WILLIAM UZOMA IROAKAZI

10 months ago

Fantastic experience from start to…

Fantastic experience from start to finish. Wilfred was with us from the pre-planning stage and ensured a mind blowing final result. Thank you for your patience and perseverance. Thank you Jazz for pulling some strings and making the project happen. Grateful yo you all.

Tony (London)

11 months ago

I returned to Howdens after a short…

I returned to Howdens after a short break. They were quick to re start my account, fulfill my order for kitchen appliances and even restore my credit a/c.

zaffar ahmed