Howdens - Brighton Freshfields

a month ago

The cabinet was faulty and I took it…

The cabinet was faulty and I took it and they looked at it and they said they would not take it back because we drilled it and I explained how can I find it it is faulty if don’t put it together and I took it back home to fix it but they did say that if I could not fix it go and see them and I completed the cabinet and took it back to show them it is faulty which they saw it and accept it was faulty and replaced it which I lost two days work because of that and no one accept responsibility or say sorry and I know it was not their fault and it was manufactured fault but they should have replaced it on the first time

MORTAZAVI ENTERPRISES LTD

a month ago

Great service

Great service and the product is exactly as described

CH

3 months ago

Very helpful

Very helpful Happy to help solve problem Friendly staff Well done

thorpe. laurence

5 months ago

no problems questions answered okay

no problems questions answered okay and service was excellent

Graham

6 months ago

efficient staff leading to a good…

efficient staff leading to a good experience

thorpe. laurence

8 months ago

Great staff

Great staff - really helpful when I needed information on fitting a tall unit.

Steve Sutton

9 months ago

Good knowledgeable staff and all…

Good knowledgeable staff and all products I needed were available

Chris Tanner

9 months ago

The kitchen overall looks good

The kitchen overall looks good. We like the colours, love the sink, bins are not in the way and we have a secret drawer underneath the oven. There are 2 things bothering us though. - The worktop wasn't long enough and now we have two pieces put together . The line is visible and doesn't look nice. - The cupboard where the boiler is, is bigger than the previous one we had (>26cm width). We eat in the kitchen, it's tiny, and even 26cm are precious...

Caterina Ritrovato

a year ago

I called in on the off chance and…

I called in on the off chance and luckily the staff in Brighton could help with the enquiry and I walked out with just what I needed

Phil

a year ago

First purchase

Yes found the service very good products I bought and my free gift I chose

Alan Jones

a year ago

Great service very helpful the staff…

Great service very helpful the staff are amazing so willing to help

HANDYMAN ADD

a year ago

Good start but poor service

The initial design stage went well but there was more urgency for the sale then checking the specifications. Once the design was confirmed there was no on-site visit to check measurements. Delivery arrived, but drivers only interested in drop and go so no chance to check off order. Installation very problematic as the wrong unit and doors supplied and other items missing. Local manager (Brighton) initially very aggressive, defensive and unhelpful until admitting mistakes. All this resulted in unnecessary stress and an extra days labour cost. Quality of kitchen good for the price.

Shane

a year ago

Great product and the leader in read…

Great product and the leader in read made quality units

David

a year ago

Friendly & quality customer service goods…

Friendly customer service quality goods professional delivery service easy replacement for any damaged.

Linda Alsaadi

a year ago

I needed a kitchen quickly for a…

I needed a kitchen quickly for a customer came in on the Monday designed priced delivered on the Tuesday. Couldn’t get better branch than Freshfield Road. Brighton. Staff are great good location and nice coffee and biscuits. Look forward to my next visit.

Michael Smith