Howdens - Arbroath

12 days ago

Abysmal after sales service

Bog-standard kitchen supplier. Will promise and guarantee you anything to make a sale, but after sales service is chronically poor. Defects and faults with units and materials will be completely ignored. Defects with units were reported as soon as noticed, but every unbelievable excuse was rolled out from all customer service levels, to try and not justify rectifying the problems highlighted. Would not recommend Howdens to anyone because of their horrendous after sales service. *Update* Issues with the defective parts were highlighted to local branch, customer services dept, Head Office, etc. etc. All were met with no interest, and unbelievable reasons as to why the defects would have occurred. Not once did Howdens want to take any form of responsibility for the products they sold. Abysmal after sales service!

Kevin M

a year ago

Derek knows everything there is to know…

Derek knows everything there is to know about kitchens!

ALASTAIR RAMSAY

a year ago

Good knowledge and friendly staff

Good knowledge and friendly staff

Dougie Marr

a year ago

Good communication and great service

Good communication and great service

Brian Martin

a year ago

Staff always friendly and helpful

Staff always friendly and helpful. Very efficient

IAN WILL DRIVING SCHOOL

a year ago

First class products and service.

First class products and service.

steve

a year ago

Very good designer and staff friendly…

Very good designer and staff friendly and helpful

JOHN SINCLAIR & PARTNERS

a year ago

Very helpful staff

Very helpful staff

Liz Masson

a year ago

Great last minute 3 for 2 deal.

Great last minute 3 for 2 deal on all flooring allowed me to get good quality vinyl click flooring at very reasonable price.

Mr Wilson

2 years ago

Always first class service

Always first class service, advice and products.

steve

2 years ago

Price and saff are top notch

Price and saff are top notch

JOHN MCDOWALL

2 years ago

The free design service is great

The free design service is great, also talked through options back at the shop to keep costs down for a rental flat

customer

2 years ago

First class service as always.

First class service as always.

steve

2 years ago

Friendly

Friendly, helpful staff.

IAN WILL DRIVING SCHOOL

2 years ago

Friendly

Friendly, knowledgeable staff. Always happy to help and very welcoming.

IAN WILL DRIVING SCHOOL